The Asia Service Centre is a fully operational extension of the ITM European facilities, based in Malaysia and manned by highly skilled, European trained employees from the Asia region.

Following the delivery of its innovative equipment and in cooperation with the Asia Service Centre in Malaysia, ITM brings the highest level of service, maintenance and after sales support to the region. Strategically located in Petaling Jaya near Kuala Lumpur, the Asia Service Centre takes down barriers such as time zones, logistics, lingual and cultural differences.

During working hours in their own time zone, customers can contact the Asia Service Centre to request troubleshooting, training, maintenance or spare parts. Apart from English, ASC’s well trained service engineers speak a variety of other languages such as Malay, Indonesian, Hokien, Cantonese or Mandarin. With its strategic location and the excellent international travel connections available, the Asia Service Centre is easily accessible for visiting customers as well as for onsite response by our service personnel.

In short, the Asia Service Centre offers the following services to ITM’s equipment in the region:
• After sales support (commissioning, installation)
• Maintenance (planned maintenance, troubleshooting, repair)
• Delivering spares (fast-moving spares in stock locally, intermediary for all other spares)
• Engineering services (consulting, local project management, upgrading, enhancements)
• Training services (in house and onsite)